I am sitting on an airplane to Albany, New York right now. I'm tired, not full of much creative energy and not particularly open to relating with others. I just want to get there. The flight attendant is coming through with drinks and I ask her is she has any tea. She answers, "No, we don't have any tea." And then I respond, "Okay, just water, please." She responds fairly vehemently, "We don't have any tea at all!" This is the moment. When I can go do down the well paved road of: Who the hell does this woman think she is? Where is the customer service? Blah, Blah, Blah. Or a new road. And in that moment, I lift my eyes to hers, and then my eyes quickly come to rest on her name tag. The woman's name is Grace. And then I think, Grace, what a beautiful name that is. As Grace hands me my water, I look at her and say, "Thank you, Grace."

 

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